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I have an Electrolux EOC5440AAX oven.
I seem to recall the door closing more softly. It now closes abruptly.
There is no mention of soft close in the manual but a spec sheet says it has 'VelvetClosing'.
I'm not having much luck locating any mechanism for this and can't find anyone else online with the same issue.
I have contacted Electrolux too.
Anyone else have the same oven or any ideas?