Confused over Intergas Warranty.

Questions about central heating and boiler questions in here please.

Moderator: Moderators

Post Reply
paulj48
Newly registered Member
Posts: 11
Joined: Thu Apr 12, 2018 10:30 am
Has thanked: 0
Been thanked: 0

Confused over Intergas Warranty.

Post by paulj48 » Thu Apr 12, 2018 10:39 am

HI, I’ve just had a local Gas Safe plumber who supplied and fitted an Intergas Eco RF30, this was the first one he’s fitted but fitted to the instructions and filled in the book.

I did try and find an P5 installer but found it either impossible to get someone to quote or they just quoted silly prices so I was happy when a local plumber agreed to the job.

I’m now confused over the length of warranty as the instructions say 2 years plus an extra year for the online registration (which I’ve just done) but I’m reading elsewhere that warranty can be 10 years without a P5 installer, is this correct or is this just for the heat exchanger?

Also the instructions say the warrenty says ‘parts only’ so how does this work, do I have to pay Intergas for the callout and labour?

Cheers.
gas4you
Senior Member
Posts: 6994
Joined: Mon Apr 13, 2009 7:03 pm
Has thanked: 407 times
Been thanked: 845 times

Re: Confused over Intergas Warranty.

Post by gas4you » Thu Apr 12, 2018 5:00 pm

Eco rf range come with 10 years out of the box.

Make sure he has registered it properly with Intergas though
Dave

www.drlgas.co.uk
User avatar
Razor
Senior Member
Posts: 7514
Joined: Wed Nov 14, 2007 10:21 pm
Location: Northampton
Has thanked: 284 times
Been thanked: 878 times

Re: Confused over Intergas Warranty.

Post by Razor » Thu Apr 12, 2018 6:15 pm

As Dave said any Gas Safe person can get ten years parts and labour out of the box on the ECO RF as long as it's registered with Intergas within 30 days of installation :thumbright:
As always help on here is free, however if you think you have saved a decent sum of money why not click the link to find out about the charity we're currently supporting? A couple of quid makes a real difference.

donnas-dream-house-charity-t52110.html
paulj48
Newly registered Member
Posts: 11
Joined: Thu Apr 12, 2018 10:30 am
Has thanked: 0
Been thanked: 0

Re: Confused over Intergas Warranty.

Post by paulj48 » Thu Apr 12, 2018 6:56 pm

Razor wrote:As Dave said any Gas Safe person can get ten years parts and labour out of the box on the ECO RF as long as it's registered with Intergas within 30 days of installation :thumbright:
Cheers, how can I check if he has apart from asking him?

Edit: also why does the website not mention it and says it’s parts only and only the heat exchanger for 10 years?
gas4you
Senior Member
Posts: 6994
Joined: Mon Apr 13, 2009 7:03 pm
Has thanked: 407 times
Been thanked: 845 times

Re: Confused over Intergas Warranty.

Post by gas4you » Thu Apr 12, 2018 7:23 pm

Unfortunately the web site is not up to date yet.
Dave

www.drlgas.co.uk
gas4you
Senior Member
Posts: 6994
Joined: Mon Apr 13, 2009 7:03 pm
Has thanked: 407 times
Been thanked: 845 times

Re: Confused over Intergas Warranty.

Post by gas4you » Thu Apr 12, 2018 7:25 pm

Perhaps you could call Intergas and check with them?

Razor?
Dave

www.drlgas.co.uk
paulj48
Newly registered Member
Posts: 11
Joined: Thu Apr 12, 2018 10:30 am
Has thanked: 0
Been thanked: 0

Re: Confused over Intergas Warranty.

Post by paulj48 » Thu Apr 12, 2018 7:26 pm

gas4you wrote:Perhaps you could call Intergas and check with them?

Razor?
Was thinking that but due to data protection I wasn’t sure if they’d tell me.
gas4you
Senior Member
Posts: 6994
Joined: Mon Apr 13, 2009 7:03 pm
Has thanked: 407 times
Been thanked: 845 times

Re: Confused over Intergas Warranty.

Post by gas4you » Thu Apr 12, 2018 7:28 pm

Can't see why not, after all, all that data is about you, is it not?
Dave

www.drlgas.co.uk
User avatar
Razor
Senior Member
Posts: 7514
Joined: Wed Nov 14, 2007 10:21 pm
Location: Northampton
Has thanked: 284 times
Been thanked: 878 times

Re: Confused over Intergas Warranty.

Post by Razor » Thu Apr 12, 2018 10:06 pm

Call the office on 01527 888000 and they will be very happy to tell you if it's been registered or not. You will also get a letter confirming your warranty
As always help on here is free, however if you think you have saved a decent sum of money why not click the link to find out about the charity we're currently supporting? A couple of quid makes a real difference.

donnas-dream-house-charity-t52110.html
paulj48
Newly registered Member
Posts: 11
Joined: Thu Apr 12, 2018 10:30 am
Has thanked: 0
Been thanked: 0

Re: Confused over Intergas Warranty.

Post by paulj48 » Fri Apr 13, 2018 9:20 am

Razor wrote:Call the office on 01527 888000 and they will be very happy to tell you if it's been registered or not. You will also get a letter confirming your warranty
Daft question but I've registered as the customer on the website using the 'consumer' tab. I've just clicked the 'installer' tab and it would allow me to register in that section as well, As I have all the information needed should I just do it myself?
paulj48
Newly registered Member
Posts: 11
Joined: Thu Apr 12, 2018 10:30 am
Has thanked: 0
Been thanked: 0

Re: Confused over Intergas Warranty.

Post by paulj48 » Mon Apr 16, 2018 9:17 am

Just an update for any other confused potential or new customers, I have rang Intergas and as I have registered the boiler myself within 30 days I do get a full 10 years parts and labour warranty on the Eco RF, the engineer does not need to register it with Intergas for the warranty although by law he will be registering it with Gas Safe.
Post Reply

Return to “Central Heating & Boilers”