telephone fault

[Melvyn 84]

My incoming telephone line from exchange is fine. However, when I replace cover and plug in my phone - nothing . no dial tone, no internet. I have changed the master socket and extension socket. Blue / white wire to 5, white / blue to 2 and orange to 3.
Where could problem be ?

[ayjay]

My incoming telephone line from exchange is fine. However, when I replace cover and plug in my phone - nothing . no dial tone, no internet. I have changed the master socket and extension socket. Blue / white wire to 5, white / blue to 2 and orange to 3.
Where could problem be ?

Have you tried a different phone?

Maybe borrow a neighbours if you don't have another.

[Melvyn 84]

Sorry, blue/white to 2, white/blue to 5 and orange/white to 3 - my mistake in previous post

[Melvyn 84]

Phones work perfectly if connected directly to exchange via master socket. But internally nothing.

[Bob225]

faulty faceplate or a wiring fault, what master socket did you fit ? is it a proper filtered bt one (nte5, etc) adsl or infinity (fibre) ??

[moderator2]

Melvyn. You have inadvertently posted in the wrong section. I'll move it to Communications and broadband (Subsection of Computers) in a mo.

[Someone-Else]

Have you metered the phone cables that connect to the master socket?

[joinerjohn]

Had this with my home phone just last week. Took the faceplate off and plugged directly into the master socket behind it and the phone worked, but with the faceplate on there was nothing. It was the whole faceplate (not just the bottom section) that was faulty. A new one from Maplins sorted it out.