Page 1 of 1

Customer care Bosch or Metabo?

Posted: Thu Mar 14, 2019 11:40 am
by Nos
As some of you will know the problem I have had with Bosch "Pro" tools, and the problem I have had with Metabo, thanks to our member Argyll I sent an e-mail, again off to Bosch to see if I could get an apology, No. :angryfire: I also returned the Metabo drill on Friday, there is two separate threads, so if mods want to modify, :dunno: feel free. Just now I have received my drill back with a new gearbox, torque selector and a new chuck :cheers: :cheers: :huray: thanks Metabo, shame on you Bosch.

Re: Customer care Bosch or Metabo?

Posted: Mon Mar 18, 2019 3:15 pm
by ahfix
I only have a Bosch Table saw and thankfully not needed to return it. However, when I was buying the saw I contacted technical support who went and spoke to the workshop to get my answers. Seemed OK to me.

Re: Customer care Bosch or Metabo?

Posted: Mon Mar 18, 2019 3:17 pm
by ahfix
Nos wrote:I sent an e-mail, again off to Bosch to see if I could get an apology, No. :angryfire:
In these cases email is not a great communication tool, much better to call them up (goes for any supplier / company)

ah

Customer care Bosch or Metabo?

Posted: Thu Jan 16, 2020 10:54 am
by Jingoism
Bosch's support for me is ok, not bad but also not great.

Customer care Bosch or Metabo?

Posted: Thu Jan 16, 2020 3:53 pm
by Argyll
On a similar note my DeWalt 54v drill was playing up. It was still under the 3yr warranty so I sent it off to Sallcotools down south and I got it back a few days later.

I did have a Bosch Blue 12v drill that I knocked the absolute granny out of. Bosch replaced it no problem.

Customer care Bosch or Metabo?

Posted: Fri Jan 17, 2020 9:15 am
by camallison
I have tools from both firms and have had no problems with warranty claims with either of them. Just followed their outlined claims procedure, and perfect service in a week or two.

Colin