Intergas 24/18 HRE compact Combi

[EJJ150847]

John, The Scruff, Doesn't it get your goat when you think you've thought of everything then something you forgot smacks you on the head.

Done it a few times now I'm a bit cautious.

John

[thescruff]

John, The Scruff, Doesn't it get your goat when you think you've thought of everything then something you forgot smacks you on the head.

Done it a few times now I'm a bit cautious.

John

Like forgetting to cap the cold feed and open vent and sticking 3bar up the pipe

The washing machine hose was just one of the those things that would have gone eventually.

The problem with eventualities is in a custards house, and they don't expect things to go wrong, so when an old and perished hose goes it's your fault, and you're an instant cowboy.

[Mehran2]

I agree, you end up warning them about everything and feeling you need to cover stuff up. but I must say if a customer blame you for a hose that fault then they are not very good customers...


anyway I hope you got your outside sensor on order, it would be a real shame not to fit such a simple bit of kit that could save you money.

[thescruff]

I shall add the bits Mehran eventually

For now I don't need it on, really mild out at the mo

[thescruff]

Phoned Intergas today for some technical information.

Sorry all the lines are busy, if you leave you number I'll get the engineer to call you straight back


That's what I call Service

[gas4you]

Did he?

[thescruff]

Did he?

Yep, about 3mins later

[thescruff]

Many posters are concerned about spares/breakdowns etc being a new Company to this Country.

Now I can tell you first hand.

Couple of niggles with the boiler I wasn't happy with, so I phoned Intergas for some advice, Spoke to Vince the Chief Engineer, and he said he would call in and check it over.

Turned up on the dot at the time he said, and adjusted the CO² factory setting which was high on the low flame. Also made a couple of adjustment with the Parameters, and said if I have any problems to give him a call straight away.

Perfect 10/10 Service, let me assure you, you wont get a better service from anyone.

No hanging around on the phone for hours.
No speaking to a robot on the other end that knows less about the product than you do, and don't give a monkey's aunt anyway.
No premium rate number.
Just good old fashion Customer care.

[gas4you]

Hmmm, so basically not commissioned properly in the first place

Must have been a cowboy installer then

[thescruff]

Hmmm, so basically not commissioned properly in the first place

Must have been a cowboy installer then

No, it's a factory setting and they say in the book if it isn't within the parameters to call them.

[gas4you]

Can't see then being in business for long then. They must get loads of call outs due to this.

Nearly every boiler I fit never reads the correct co2% and always needs adjusting to suit each gas supply, even though they all say they have been factory set.

The only one I wont adjust are the Ideal boilers.

[thescruff]

I got the impression it's not a common problem, and I'm sure they we be on top of it, if it is.

[heatmanuk]

how the boiler scruff

[thescruff]

how the boiler scruff

Hi Vince

Working a dream Thank you.

I'll give Bernie a call next week, got another one lined up for you as well

Going to price up open-therm next week as well, as Mehran keeps on about it.

[Razor]

Sounds like another job by a nuptie unregistered installer.

Scruffski is clearly an E European name. Has the benchmark certificate been filled in and the boiler registered with Gorgi?

The fact it was done in one day without a powerflush just shows what a cowboy outfit they were. I haven't got enough information to analyse but I would expect this job to take between two and four weeks.