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 Post subject: Toilet issue
PostPosted: Wed Oct 31, 2018 12:16 pm 
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Hi guys.
I am just installing my new toilet. Bought from better bathrooms but I am having a few issues.
The donut does not have a metal fixing plate supplied. Just a thick large foam donut and 2 plastic bolts for fastening the cistern to the pan.
Anyways in a nutshell the donut will not compress enough to allow the cistern to sit flush, there is nearly an inch gap!! I cannot in anyway reduce this solely by the plastic bolts.

I am guessing that despite the fact you would like a bathroom supplier to provide the correct kit, that I need a different donut?
Is it normal for there to be no fixing plates also?

Thanks


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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 12:40 pm 
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The fixing kits are usually cheap crap. Have a look at these bolts https://www.toolstation.com/shop/p51104. If you have a decent independent plumbing store they might have some better donut seals.

DWD

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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 2:05 pm 
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Thanks
Been and fetched some and sorted now. Can't believe how much the foam donuts compress. Didn't think I stood a chance of squishing an inch


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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 3:05 pm 
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The do nut is there to cushion the cistern onto the pan and also seal the flow of water when you flush. The more compression you have is a good thing if they gave you decent length bolts to allow for the compression in the first place. I am glad you got it sorted :thumbright:

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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 5:29 pm 
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Better bathrooms stuff is shocking.

I've not long since fitted a bathroom and ensuite from better bathrooms.

Faults were

Shower trap wrong - 3 weeks for replacement.
Bar mixer shower leaking on initial fit - seal hanging outside of housing - 3 weeks for replacement.
2 toilet inlets constantly passing so always overflowing, 2 new inlets from screwfix fitted.
1 basin mixer tap leaking from top of cartridge, new cartridge from screwfix fitted.
2 basin traps wouldn't seal - 2 new traps from screwfix fitted.

The quality was abysmal and the customer service even worse. My client had to sit in a queue on the phone of more than 30 mins each time to chase up/report the faults. She gave up after the 3rd fault occured and told me to buy new as it was less hassle.

Luckily it was a property refurbishment and time was on our side.

Read the web reviews - they're awful.

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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 6:22 pm 
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Thanks for that info KTLU, just incase I get asked to fit their stuff...

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 Post subject: Re: Toilet issue
PostPosted: Wed Oct 31, 2018 6:42 pm 
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aamoi,
rubber do-nuts are the best, and use brass cistern/pan bolts - never use plastic bolts.
and brass screws for fixing the cistern to the wall and the pan to the floor - dont use plated brass, use pure brass or SS.
some low levels have a surprisingly large gap between the cistern and the pan.


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