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PostPosted: Wed May 10, 2017 12:42 pm 
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Hi everyone!

Does anyone have any contact to get Ryobi replacement parts from?

I have a 3 year old lawn mower and I literally can't get new rear wheels for it (Ryobi RLM4852L, 48V, self propelled, 2012 model). The official answer from Ryobi was:
-Sorry, we don't support this model any more.
-Whaaat!?!? Are you guys serious? I bought it ONLY THREE YEARS AGO!
-Well, we have newer models, feel free to buy one of them!

Gosh... Any ideas?
I don't care if the new wheels look different or something... I just want my £600 lawn mower work again!

Thanks in advance!

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PostPosted: Wed May 10, 2017 1:27 pm 
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If you Google 'plastic wheel' and click on 'images' you'll see a page after page of such and maybe spot one that matches the 'look' you need. You'd then have to go onto that website and check dimensions for correct hole sizes and diameter etc.

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PostPosted: Wed May 10, 2017 2:16 pm 
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If you look on ebay and put Ryobo lawnmower wheel in the search, there are a couple there about a tenner each.
Just check the size is the same as yours.


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PostPosted: Wed May 10, 2017 3:02 pm 
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Thank you guys!

kellys_eye: thanks for the info, as I see, it's not so brand specific, other plastic wheels can also fit...

adonis: I couldn't find any rear 'drive wheel' for my model on ebay, they are all selling front wheels.... :(

Ryobi doesn't have ANY service manual or wheel sizes on their page - the European Ryobi site doesn't even work!! LOL

So I'm going to measure it myself tonight.


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PostPosted: Wed May 10, 2017 8:55 pm 
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What is the problem with the wheels you have? perhaps some pics of both sides of the wheel with it off the lawnmower may help us with alternatives.


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PostPosted: Wed May 10, 2017 9:36 pm 
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Ryobi ha, just threw my 190mm circular saw away, old but hardly used and it shed drive gear teeth just cutting up some old decking planks, looked for parts with the model number and it did not feature on their list, even the bore 16mm was not a common size!


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PostPosted: Wed May 10, 2017 11:45 pm 
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Big Al works for Ryobi so ask him :lol:


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PostPosted: Thu May 11, 2017 12:11 am 
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Argyll wrote:
Big Al works for Ryobi so ask him :lol:

payment would be nice :lol:
surprized at that damage :scratch:
probably cheaper to buy a spares and repairs off ebay with an electrical problem and swap :lol:

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PostPosted: Thu May 11, 2017 7:08 am 
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Here you go:-

01628 894 400

I talked to them last week regarding spares for 2 broken Ryobi sanders we have, and to give them credit he did say he would send the parts FOC that day.... still not got them though!

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PostPosted: Thu May 11, 2017 8:38 am 
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That is very poor service from Ryobi. I always thought spares had to be available for 6 years from the date the item was discontinued. I'd be looking to go down the Consumer Rights Act 2015 (new Sale of Goods Act).

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#repair-or-replace


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PostPosted: Thu May 11, 2017 9:30 am 
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you wont get spares on most things for more than a few years if at all
all they are required to do is fix replace or refund within the relivant periods
this depends a lot on cost description and reasonable expected performance
as in would you reasonably expect £10 sds drill to refurb a whole house :dunno:

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For this message the author big-all has received gratitude : james232
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PostPosted: Thu May 11, 2017 9:34 am 
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I'm expecting manufacturers to add 'best before' and/or 'use by' dates to all items :roll:

:roll:

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PostPosted: Thu May 11, 2017 10:33 am 
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aeromech3 wrote:
Ryobi ha, just threw my 190mm circular saw away, old but hardly used and it shed drive gear teeth just cutting up some old decking planks, looked for parts with the model number and it did not feature on their list, even the bore 16mm was not a common size!

That looks like what happened to my old Elu belt sander. The grease dried out. Similarly, old but little used.


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PostPosted: Thu May 11, 2017 10:40 am 
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big-all wrote:
you wont get spares on most things for more than a few years if at all
all they are required to do is fix replace or refund within the relivant periods
this depends a lot on cost description and reasonable expected performance
as in would you reasonably expect £10 sds drill to refurb a whole house :dunno:


Goods should last a 'reasonable' amount of time Al. I wouldn't expect a lawnmower to pack in after 3 years. I'm pretty sure I read somewhere parts must be kept for a minimum of 6 years otherwise the buyer is liable for a part refund or full replacement.

I'd be inclined to make an official complaint to Ryobi.


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PostPosted: Thu May 11, 2017 9:55 pm 
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big-all wrote:
Argyll wrote:
Big Al works for Ryobi so ask him :lol:

payment would be nice :lol:
surprized at that damage :scratch:
probably cheaper to buy a spares and repairs off ebay with an electrical problem and swap :lol:

I was prepared to try but to disassemble further I was stumped by an odd screw head for which nothing from my tools would fit; it was almost like a shear head and there was another holding the handle halves together.


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