DIY Forum

 

Ultimate Handyman Ultimate Handyman Ultimate Handyman Ultimate HandymanUltimate Handyman on Pinterest

 

DIY Forum/Home improvement advice forum

 

 

A-Z CONTENTS | DISCLAIMER | DIY VIDEO | HOME | SAFETY FIRST | FORUM RULES

It is currently Tue Apr 24, 2018 11:49 pm


Time zone: Europe/London [ DST ]




 

 


Post new topic Reply to topic  [ 8 posts ] 
Author Message
PostPosted: Fri Dec 08, 2017 3:58 pm 
Offline
Senior Member

Joined: Sat Nov 06, 2010 9:15 am
Posts: 243
Has thanked: 41 times
Been thanked: 2 times
Around 14 years ago when we had an extension built, we had an Ideal Standard Alto toilet fitted with a soft-close seat. It lasted for around 3 years and then lost the soft-close action. It’s replacement lasted about 10 years before the same thing happened. Bought another new one a year ago and because that one had a faulty soft-close action it too was replaced f.o.c. immediately. A few weeks back, that too gave up and was replaced under warranty. That replacement arrived this morning and an acquaintance, a retired plumber, called in to do the fitting. He gave up after 3 attempts because the toilet seat just kept falling now rapidly followed by the lid closing with a bang.
Phoned Customer Care and they advised taking the the dampers out and then putting them back again. Didn’t work. Then tried a new set of dampers which had been sent to me in error but again no joy. When I was on to Customer Care a couple of weeks back, I asked if this was a common problem with the Alto soft-close seat and was told that I was just unlucky.
Have any of the members here encountered this problem with the Alto seat? ::b

Edit: I should point out that until a week ago when I was sent a damper set in error, I had no idea that I could have been buying this inexpensive spare, rather than, over the years, spending £100+ on complete toilet seats.


Share on FacebookShare on TwitterShare on DiggShare on DeliciousShare on Google+
Top
 Profile  
Reply with quote  
PostPosted: Sat Dec 09, 2017 11:32 am 
Offline
Senior Member
User avatar

Joined: Fri Feb 26, 2010 11:16 am
Posts: 1706
Location: Camberley Surrey
Has thanked: 95 times
Been thanked: 291 times
Only a 2* rating on Amazon and yes the kit under £10.


Top
 Profile  
Reply with quote  
PostPosted: Sat Dec 09, 2017 12:02 pm 
Offline
Senior Member

Joined: Fri Jun 19, 2009 8:46 pm
Posts: 389
Location: essex
Has thanked: 16 times
Been thanked: 83 times
If any toilet seat will fit maybe use a different make like this one from costco,
https://www.costco.co.uk/view/p/tavistock-alpine-soft-close-white-toilet-seat-model-0803sc-140519

If you are not a member you can still order online but they charge slightly more.


Top
 Profile  
Reply with quote  
PostPosted: Sat Dec 09, 2017 12:06 pm 
Offline
Mr. Grumpy

Joined: Tue Nov 18, 2008 3:41 pm
Posts: 3188
Has thanked: 31 times
Been thanked: 115 times
gave up on those things years ago. Never seem to last


Top
 Profile  
Reply with quote  
PostPosted: Wed Jan 03, 2018 6:25 pm 
Offline
Senior Member

Joined: Sat Nov 06, 2010 9:15 am
Posts: 243
Has thanked: 41 times
Been thanked: 2 times
Just an update. Since replacing the soft close seat just over a year ago, we have had 3 replacements under warranty. The last time I got in touch with CS at Ideal Standard, the agent I spoke to tried to tell me that I couldn’t have had an Alto soft close seat fitted 14 years ago since they weren’t produced then. What absolute nonsense!! She also tried to tell me that that I had never been told that the latest faulty seat would be replaced. If anyone from Ideal Standard ever reads this thread, then the following is a quote from the email that made the offer:


“Hi XXX,
Thank you for your email. Sorry, I missed the fact......that it was closing instantly!

I have ordered another seat for you and hoping this rectifies the problem you are experiencing.

On behalf of Ideal Standard, we apologise for all inconvenience.

Kind regards”

Am now on the lookout for a non Ideal Standard replacement seat.


Top
 Profile  
Reply with quote  
PostPosted: Wed Jan 03, 2018 6:33 pm 
Offline
UHM Super Moderator
User avatar

Joined: Fri Jan 27, 2006 10:54 pm
Posts: 3629
Has thanked: 172 times
Been thanked: 582 times
Moved to general Diy as not a plumbing issue.


Top
 Profile  
Reply with quote  
PostPosted: Thu Jan 04, 2018 8:23 pm 
Offline
Senior Member

Joined: Fri Nov 01, 2013 9:36 am
Posts: 705
Has thanked: 2 times
Been thanked: 120 times
no wc seat or wc seat fixing will be a universal fit. Pans are all shapes and sizes.
take the old seat to alocal plumbing supplies for a new one .
if you go on the internet take the seat makers name and a paper template of the pan opening surround for the shape and size, notting what fixings might be needed ..


Top
 Profile  
Reply with quote  
PostPosted: Thu Jan 04, 2018 9:01 pm 
Offline
Senior Member

Joined: Wed Apr 16, 2008 7:49 pm
Posts: 6373
Location: south tyneside
Has thanked: 42 times
Been thanked: 529 times
soft close toilet chairs are always crap. stupid things always seem to break


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 


Similar topics
   

Time zone: Europe/London [ DST ]


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


 

 

 

News News Site map Site map SitemapIndex SitemapIndex RSS Feed RSS Feed Channel list Channel list
ultimatehandyman privacy policy

Contact

 

Powered by phpBB® Forum Software © phpBB Group

phpBB SEO