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PostPosted: Sun Dec 11, 2016 1:46 pm 
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Took my car in yesterday morning as I had a slow puncture.

Got there a 11.55 to find the place totally devoid of customers or vehicles and the guy sat eating fish and chips on the counter.

He simply wouldn't serve me, using the excuse that it was dinner time and there were only two of them in the branch, and asked me to come back at 1.

Of course this got my back up and I didn't go back. Instead I went to a local independent place and got sorted straight away and will be giving him my business and recommending him in future.

What a fecking "jobsworth" attitude to have eh?

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PostPosted: Sun Dec 11, 2016 2:07 pm 
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I wonder what his boss would have to say about it.
I'd have done the same as you, and gone elsewhere. I don't generally use the bigger chains anyway if I can help it. Couple of good local places with reasonable prices around here.


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PostPosted: Sun Dec 11, 2016 2:16 pm 
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Dave54 wrote:
I wonder what his boss would have to say about it.
I'd have done the same as you, and gone elsewhere. I don't generally use the bigger chains anyway if I can help it. Couple of good local places with reasonable prices around here.

Worked out well in the end. I had to have a new tyre due to the location of the puncture.

I saved 30 quid based on national tyres prices for a similar brand.

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PostPosted: Sun Dec 11, 2016 2:26 pm 
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Nice one! :thumbright:
I know the one place down here is about as cheap as you can get. Very competitive.
The other is fairly good too.
I went there about a month back with a slow puncture. Turned out to be a nail through the tread. As it happened the guys were eating. One of them got straight up and served me. New tyre as the one that was on was near the end of it's life anyway. I was on my way in a few minutes!


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PostPosted: Sun Dec 11, 2016 2:31 pm 
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The lads at national tyres are just on a wage I believe, so will do the absolute minimum.

Totally different attitude to the small guy who is self employed and relies on how well he serves.

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PostPosted: Sun Dec 11, 2016 3:01 pm 
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whilst it was frustrating not sure what you expected him to do :dunno:

he was eating was your expectation for him to stop eating ?
by him being there i am sure he would have helped you in many other ways as long as it worked round his lunch
it sounds like they where short staffed and they where mucking in as best they could :dunno:

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PostPosted: Sun Dec 11, 2016 3:13 pm 
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big-all wrote:
whilst it was frustrating not sure what you expected him to do :dunno:

he was eating was your expectation for him to stop eating ?
by him being there i am sure he would have helped you in many other ways as long as it worked round his lunch
it sounds like they where short staffed and they where mucking in as best they could :dunno:

I expected him to finish his lunch and do the job. Two guys in a place with no customers? It's hardly rocket science that one could cover for the other is it?

Had he said "give us 15 minutes" I would have accepted and waited.

Who has an hour and 5 minutes for their lunch anyway?

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PostPosted: Sun Dec 11, 2016 3:19 pm 
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If the guy was on his lunch break, then why didn't he go somewhere he couldn't be seen and eat instead of sitting in full view and refusing to serve people?
That's just being rude, and not giving a toss IMHO.

As fitzy says above, I'd have been fine with "give me 15 mins" if I was in the same situation.

As I said the guys in the local place I went were eating (admittedly sandwiches) one of them, an employee stood up and served me straight away. The boss wasn't there. He turned up just as I was going.

I've had my meal break disturbed plenty of times by either customers (when I worked in a shop for a bit) or breakdowns when I worked in industry. The job comes first.


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PostPosted: Sun Dec 11, 2016 3:21 pm 
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Maybe it's a health and safety thing?

No lone eating incase someone spills mushy peas?

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For this message the author fitzy has received gratitude : Dave54
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PostPosted: Sun Dec 11, 2016 3:31 pm 
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without knowing the exact situation its hard to comment really
we can only guess by making probably several possibly wrong assumptions :dunno:

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PostPosted: Sun Dec 11, 2016 3:43 pm 
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big-all wrote:
without knowing the exact situation its hard to comment really
we can only guess by making probably several possibly wrong assumptions :dunno:

Ah well that's where I'm at an advantage. I go there regularly and know the branch manager quite well.

Suppose that's part of why I'm annoyed at his staffs attitude.

The staff member in question comes across as a bad egg. I've taken the car in before and he's tried to talk up the job, only for the manager to intervene and just do the work necessary.

Makes you wonder doesn't it?

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PostPosted: Sun Dec 11, 2016 5:11 pm 
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Many (unknown) factors could enter into it.

When I was last employed I would always put the customer first and usually started work 90 minutes :shock: before many other staff arrived AND finished late..... then the company started to take advantage of me, eventually taking the full-on p*ss, during which period I did a strict 9-5, always stopped for lunch (even hanging up mid-telephone call to do so :lol: ) before eventually walking out on them and faxing my resignation letter to the whole office - stating precisely why I was leaving :lol:

Staff generally treat the customers the way they're treated by the management.

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PostPosted: Sun Dec 11, 2016 5:20 pm 
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I agree with big-all, in that we can say what we like of the bloke, but the whole situation is not known, as for "being on a wage" I should say that people at independents are also "on a wage"

I have been on "the other side of the counter" in a lot of shops etc. Often with big companies there is no where for the staff to eat (Often, not always) yes you can say "health and safety" but no one listens till it goes wrong, so that's that one out the window.

I agree he could have said something like "sorry mate, give us time to eat this" but he is not a robot, and probably wants a rest, he may have been busy all day, and (and i have seen this often) if they don't stop when they have the time / chance that's it, no lunch break for them.

Lunch for 1 hr and 5 mins? how do you know he didn't start his lunch 5 mins or later, past the hour?

Then there is "you know the manager" do you really know him, or are you just a very regular customer? if you really know him you could ask why its so bad?

I find that when the service is shot like you say, its to do with the management, If you keep your work force happy they will be happy and so serve customers better. I would ask your mate the manager for his side.

I recall a notice in a butchers window

"Everyone remembers when something is wrong, but people soon forget when all is well"

Kellys_eye is not wrong. There are two sides to a story.

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PostPosted: Sun Dec 11, 2016 5:51 pm 
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someone-else wrote:
Lunch for 1 hr and 5 mins? how do you know he didn't start his lunch 5 mins or later, past the hour.


Because he was half way through a tray of fish chip and peas at 11.55 and tells me to come back at 1 o'clock.

That's an an hour and 5 minutes at the very least.




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PostPosted: Sun Dec 11, 2016 6:06 pm 
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kellys_eye wrote:

Staff generally treat the customers the way they're treated by the management.


Do you really believe that?

Bosses not been nice so I'll alienate customers and get the sack?


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