DIY Forum

 

Ultimate Handyman Ultimate Handyman Ultimate Handyman Ultimate HandymanUltimate Handyman on Pinterest

 

DIY Forum/Home improvement advice forum

 

 

A-Z CONTENTS | DISCLAIMER | DIY VIDEO | HOME | SAFETY FIRST | FORUM RULES

It is currently Thu Dec 14, 2017 6:55 pm
Visit Thermo worx


Time zone: Europe/London




 

 


Post new topic Reply to topic  [ 14 posts ] 
Author Message
 Post subject: Late night customers
PostPosted: Mon Jul 03, 2017 5:50 pm 
Offline
Newly registered Member

Joined: Mon May 01, 2017 7:57 pm
Posts: 17
Has thanked: 0 times
Been thanked: 5 times
Sunday night 11'00 a customer decides to text me, asking when I'd be available to go back to refit a radiator I removed so he could re-decorate.
Really annoyed me, I do advertise as 24/7 plumbing but emergencies only obviously!
Just wait a few hours, message me in the morning then you might get a more polite response. Grrrr


Share on FacebookShare on TwitterShare on DiggShare on DeliciousShare on Google+
Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 5:54 pm 
Online
Senior Member
User avatar

Joined: Sat Jan 10, 2009 3:49 pm
Posts: 22598
Location: hants/dorset border
Has thanked: 1348 times
Been thanked: 3467 times
Some people..... they just think that because they live their sad little lives by their mobiles... everyone does.

_________________
Verwood Handyman

Verwood Handyman


___________________________________________________________________

If you feel you have benefited from the Free advice given on the Forum, Please consider making a donation to UHM's Nominated charity, read all about it and donate here :

http://www.donnasdreamhouse.co.uk/


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 5:56 pm 
Online
Senior Member

Joined: Mon Oct 27, 2008 11:23 am
Posts: 381
Location: Kings lynn
Has thanked: 141 times
Been thanked: 85 times
I've had a message today requesting a quote, she finished the message with "can you call me after 10 tonight please?" I hope she doesn't sit up waiting [GRINNING FACE WITH SMILING EYES]

Sent from my HUAWEI VNS-L31 using Tapatalk


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 6:12 pm 
Offline
Senior Member

Joined: Sun Jan 31, 2010 9:21 pm
Posts: 1980
Location: Kent, Land of Apples and PYO
Has thanked: 38 times
Been thanked: 396 times
text messages can sometimes get lost in the ether I have had text messages take 3 hours before now


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 6:52 pm 
Online
Senior Member
User avatar

Joined: Wed Feb 25, 2015 7:20 pm
Posts: 3037
Has thanked: 917 times
Been thanked: 901 times
I had one bloke ring me at about midnight to discuss some furniture he "Might want making"
I suggested politely (really!) that he might like to ring back in work hours, and that it really wasn't a convenient time at present.
He never rang back.
My first (suppressed) reaction was to give him a round of "go aways", as I can rarely remember getting work off anyone ringing at an odd time like that. I should have followed my first instinct!
I've even had them actually turn up at 9 on a Saturday night in the Summer.


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 8:38 pm 
Offline
Senior Member
User avatar

Joined: Wed Nov 17, 2010 5:51 pm
Posts: 7194
Has thanked: 346 times
Been thanked: 1284 times
This is the trouble with being practically married to your phone - at that time of night it wouldn't be unreasonable to be in your pit and dead to the world. Let them wait until morning.

Mobile phones have become an excuse for most builders to be disorganised - they think that they can solve anything with a phone call instead of planning ahead.

_________________
One day it will all be firewood.


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 9:00 pm 
Offline
Senior Member

Joined: Fri Oct 16, 2015 7:20 pm
Posts: 340
Has thanked: 3 times
Been thanked: 91 times
as I do joinery and work mostly from an office, I try my best not to give my mobile number. Customers if they have my mobile then tend to always ring that as it must appear first in their contact list.

Also I find once a customer has a mobile phone number they then are quite happy to send long detailed texts often listing key decisions they have made etc. I just ignore any texts and reply by email. That way I have an easy way to see the correspondence stream and all technical details are confirmed in writing that is backed up on our server. I tend to send details, drawings etc by email to builders and tradesmen as these days they mostly seem to have smartphones that are set up for emails.

Very recently I delivered a kitchen that the customer then said, but youve painted it the wrong colour, it should have been Railings not Downpipe. Luckily a quick search to find the email confirming the colour set that straight!


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 10:49 pm 
Offline
Senior Member
User avatar

Joined: Mon Jan 12, 2015 6:42 pm
Posts: 680
Has thanked: 130 times
Been thanked: 192 times
Here is an actual e-mail I received last Saturday afternoon:-

"I have 4 windows , I need help with roller blind and curtain pool, 4 scrue for treadmill, and change 2 locks, inside ,
Can you finish that within 1 hour . if so I will like you to do the task, do you have time tomorrow, or tonight ?
Please let me know "

Bear in mind I received this at quarter to 3 on a Saturday. Not really sure exactly what they're asking for, but it looks to me like 4x roller blinds and curtain poles fitting, doing "something" to a broken treadmill, and changing two locks. SURE! I can do that all that for an hour's pay on a Saturday night for you -- WHERE DO I SIGN UP?! :lol: :lol:

_________________
Haste is the enemy of quality.



For this message the author chrrris has received thanks - 2: Gadget, Ktuludays
Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 11:10 pm 
Offline
Senior Member

Joined: Sat Sep 01, 2012 7:03 pm
Posts: 6651
Has thanked: 33 times
Been thanked: 1121 times
I used to get emails like that many moons ago. Even though its obvious the job is a complete waste of time, I would always email back with something like.
No thankyou.

My reasoning is from the other foot.
You email a person / company and they don't reply. Its more annoying not getting a reply than one that says "No"

_________________
Take it easy, a forum is only a collection of opinions. Above, are mine.

Which is correct? Metre or Meter? Click the link. to find out more.

No such thing as "Thou shalt put this wire here, Thou shalt put that wire there" .............Take a picture BEFORE you do the job.

If gloom had a voice, it would be me. :mrgreen:

:idea1: How to post a picture on this forum Click here



For this message the author someone-else has received gratitude : Ktuludays
Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Mon Jul 03, 2017 11:38 pm 
Online
Senior Member

Joined: Sat Apr 19, 2014 6:27 pm
Posts: 153
Has thanked: 14 times
Been thanked: 35 times
someone-else wrote:
My reasoning is from the other foot.
You email a person / company and they don't reply. Its more annoying not getting a reply than one that says "No"


Grrrh! In my previous business life I used email a great deal, the ethos being if it's not hyper-urgent you don't want to caĺl them to the 'phone, on the other hand you do expect a written response for the record in reasonable due course.

Now retired & seeking tradesmen in a rural area, I have found that emails rarely get decent response so have taken to 'phoning mobile numbers.

On the one hand, you never no when to call. Are they up a ladder? Are they eating dinner watching EastEnders?

Conversly, I called a tradesman at 9.15am this morning on a landline number (why was he at home then?) and he said, put it in an email & I'll call you back. It is now 11.30pm and I haven't heard from him, as far as I am concerned he doesn't deserve the work. Crossed off my list, it's a pretty big list.


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Tue Jul 04, 2017 12:14 am 
Offline
Senior Member
User avatar

Joined: Mon Jan 12, 2015 6:42 pm
Posts: 680
Has thanked: 130 times
Been thanked: 192 times
arco_iris wrote:
Now retired & seeking tradesmen in a rural area, I have found that emails rarely get decent response so have taken to 'phoning mobile numbers.

Heh... I'm exactly the opposite. I tend to always reply to e-mails and texts (even the complete time waster I mentioned above got a polite, civil and timely reply about 2.5 hours after she sent her request). If it had been a voicemail though, I probably wouldn't have called back if I'm honest - compared to firing off a quick e-mail, a phone call can take a lot of time and those really awkward people who want you to rebuild half their house and diagnose and fix 5 broken appliances in the space of an hour often are resistant to polite hints that you don't really want to get involved, and I personally find effectively saying "I'm sorry, but I really don't want to do this work for you" very difficult in a phone call. Much easier by e-mail/text.

Also what Notch1 says is very true. Having a documented archive of exactly what was said, and when, is *very* useful, especially on larger jobs. That's saved me on several occasions where I'd have been in trouble if things were arranged verbally (a case of my word against someone else's, usually of the form "But you said you'd supply and install the moon-onna-stick as part of the job"). E-mail/sms is great for easily providing that sort of digital "paper trail".

_________________
Haste is the enemy of quality.


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Tue Jul 04, 2017 9:40 pm 
Offline
Senior Member

Joined: Wed Apr 16, 2008 7:49 pm
Posts: 6218
Location: south tyneside
Has thanked: 42 times
Been thanked: 508 times
we got a call one christmas day at about mid day ish to ask about work..... they got told its christmas day.... goodbye :lol: :lol:


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Wed Jul 05, 2017 2:27 pm 
Offline
Senior Member

Joined: Sun Jan 31, 2010 9:21 pm
Posts: 1980
Location: Kent, Land of Apples and PYO
Has thanked: 38 times
Been thanked: 396 times
arco_iris wrote:
someone-else wrote:

Now retired & seeking tradesmen in a rural area,



We aren't that type of forum, :? try the builders dating agency screw-fix :lol:

You may have more luck seeking a farmer :salute:


Top
 Profile  
Reply with quote  
 Post subject: Re: Late night customers
PostPosted: Wed Jul 05, 2017 7:46 pm 
Offline
Senior Member

Joined: Sat Sep 01, 2012 7:03 pm
Posts: 6651
Has thanked: 33 times
Been thanked: 1121 times
For the record. I never said what is written below, "arco-iris" said it.

flash22 wrote:
arco_iris wrote:
someone-else wrote:

Now retired & seeking tradesmen in a rural area,



We aren't that type of forum, :? try the builders dating agency screw-fix :lol:

You may have more luck seeking a farmer :salute:

_________________
Take it easy, a forum is only a collection of opinions. Above, are mine.

Which is correct? Metre or Meter? Click the link. to find out more.

No such thing as "Thou shalt put this wire here, Thou shalt put that wire there" .............Take a picture BEFORE you do the job.

If gloom had a voice, it would be me. :mrgreen:

:idea1: How to post a picture on this forum Click here


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 14 posts ] 


Similar topics
   

Time zone: Europe/London


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


 

 

 

News News Site map Site map SitemapIndex SitemapIndex RSS Feed RSS Feed Channel list Channel list
ultimatehandyman privacy policy

Contact

 

Powered by phpBB® Forum Software © phpBB Group

phpBB SEO