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PostPosted: Sat Aug 27, 2016 3:27 pm 
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Ongoing saga with a Howdens Kitchen. I got an independent fitter through rated people .com so there are faults with him and howdens. Anyways, 3 weeks later, I have a nice shiny kitchen 12 units Greenwich range, with...no handles. Howdens did not supply any screws, so the fitter said he would drill the holes and I could go to Howdens collect the screws and fit handles myself (I paid him £1200 cash btw) which I did. Now being a girl and not the strongest I couldn't screw the screws in laughable as it is. To cut a long story short, they supplied the wrong screws, and 2 weeks down the line (and opening the units with a knife) I collected the new screws yesterday the nice guy from Howdens said he wouldn't charge me! wtf planet are they on. I tried again this morning and they are the wrong screws again!!! On top of that the new sink had a 5p sized rust mark which wont come off, again Howdens wont budge say its not a rust mark its a water mark (!?) end of. So I now have to go back to Howdens again next week for another lot of screws. Anyone any idea how I can tackle them with the marks on the sink?


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PostPosted: Sat Aug 27, 2016 3:55 pm 
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First 2 things I always say to people who open a howdens account and buy a kitchen is
1-haggle the price down,you'll get probably 30/40% off the first quote.
2-don't pay them upfront for the kitchen. You get until the end of the next month to pay them and as soon as they have the money they ain't interested.

On the subject of the screws they are always too long,you need to snap them to size with a pair of pliers.
The joiner is a proper t*at if he's not come back to fit the handles either.
Leave a negative review(if you actually can) on the site that recommended him.
The sites like checkatrade/rated people etc are a bit of a con,wouldn't go near them tbh.


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PostPosted: Sat Aug 27, 2016 8:01 pm 
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As Steve says - cut the screws to size. (Howdens don't supply any screws if the handles are bought separately, I've come across this before)

Re the sink - can you post some photos?

Re the fitter - He should definitely be back to fit the handles within his price

Re Rated people - Steer clear and leave him a negative review (again that's if you can)

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PostPosted: Sun Aug 28, 2016 6:05 pm 
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Thanks for the replies. It's hard when you don't have a recommendation, that's why I used ratedpeople. I will try an upload photos of the sink. I can't snap the screws so I am going back up to Howdens tomorrow morning to ask for new ones. one of the other things that has happened is when he installed the new sink my hot water is down to a trickle. It never did have good pressure anyway but now it would probably take about 30 mins for the sink to fill. he said he hasn't done anything and that I need a new hot water system! In addition to that, if I get the hot water running and try to mix with cold, it then takes ages for the hot water to come back on again (It defo wasn't like this before). I live on a ground floor flat, with an old fashioned copper tank cold water small section at the bottom and large section at top is where the immersion heater heats it up.


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PostPosted: Sun Aug 28, 2016 6:28 pm 
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lizgo wrote:
I can't snap the screws so I am going back up to Howdens tomorrow morning to ask for new ones. one of the other things that has happened is when he installed the new sink my hot water is down to a trickle.


Take a handle with you, and measure the thickness of the door before you go to establish what length is needed - if they need snapping, you will see small sections which are narrower due to being unthreaded (that's where you snap them). They can also be cut in the jaws of a decent pair of pliers.

The lack of water could be because of too small a bore in the tap.

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PostPosted: Sun Aug 28, 2016 6:43 pm 
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i thought it was b&q that supplied the screws like that? and howdens come with a short screw and a slightly longer screw? atleast the ones at south shields howdens are like that.

aye a decent pair of side cutters is normally ok for the screws.

that joiner is a t*at and should swing by and fit the handles deffo. £1200 in his pocket and he wont fit the handles... not on that like

i fitted a kitchen 6 years back with an astracast stainless steel sink. it went rusty. the suppliers response was to tell the home owner to buff the rust off every day with a bit wire wool. the bloke who's house it was went off it. needless to say a new sink was supplied foc once the manager had been on the receiving end of a severe ear bending from the fella. who happened to be the manager of a ship yard and knew a thing or two about the likes of stainless steel.


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PostPosted: Sun Aug 28, 2016 6:44 pm 
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and i bet hes used flexi hoses and theyre kinked for the tap. or the service valve isnt fully opened.


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PostPosted: Sun Aug 28, 2016 6:44 pm 
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lizgo wrote:
one of the other things that has happened is when he installed the new sink my hot water is down to a trickle. It never did have good pressure anyway but now it would probably take about 30 mins for the sink to fill. he said he hasn't done anything and that I need a new hot water system! In addition to that, if I get the hot water running and try to mix with cold, it then takes ages for the hot water to come back on again (It defo wasn't like this before). I live on a ground floor flat, with an old fashioned copper tank cold water small section at the bottom and large section at top is where the immersion heater heats it up.


So you have gravity fed hot water and mains cold. probably a mixer tap as opposed to a blender (Blender mixes at the spout.. mixer at the body) As a result the mains pressure is overpowering the gravity fed hot..

Probably worth a separate post in plumbing for that one.

As Ayjay says those screws are a standard M4 thread and can be cut to length.. most Electricians wirestrippers like these

http://www.maplin.co.uk/p/rolson-crimpi ... 32mm-fy31j

Will cut through them or just use a junior hacksaw..

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PostPosted: Sun Aug 28, 2016 6:44 pm 
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Hot water issue is due to the tap being only suitable for high pressure systems. He should have checked what sort of system you had and got a suitable tap.

I've never received handles from Howdens without screws either :scratch:

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PostPosted: Sun Aug 28, 2016 6:45 pm 
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check a trade and all the rest of those sites are deffinately best avoided in my opinion too.

a friend of mine got a decorator off one of those sites. hes absolutely useless.


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PostPosted: Sun Aug 28, 2016 10:28 pm 
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fin wrote:
howdens come with a short screw and a slightly longer screw?


The hundreds of Howdens handles I have fitted have always been supplied like that.


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PostPosted: Mon Aug 29, 2016 2:53 pm 
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ive known the odd handle to have a dodgy thread or not be tapped like but other than that ive never had a problem.


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PostPosted: Mon Aug 29, 2016 11:42 pm 
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darrenba wrote:
Hot water issue is due to the tap being only suitable for high pressure systems. He should have checked what sort of system you had and got a suitable tap.

I've never received handles from Howdens without screws either :scratch:


You will if you have a client who buys their kitchen from Wickes .... (flat pack to make life even better), and then gets the handles from Howdens ..... £450 worth of solid pewter knobs and handles with no screws supplied..... Then you go back to Howdens to buy the screws seperately... Cheeky B*%£$ds .... And they will be the snap off ones

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