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 Post subject: Hire question
PostPosted: Tue Dec 12, 2017 2:59 pm 
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Hi,

We're in the process of setting up a tool/plant hire company (I won't name it or link to it!).

I'm keen to understand what forum members consider most important when choosing and using a hire company. I'm sure many use HSS and the like. Keen to understand how the process could be made better for smalll builders and DIY'rs.

Thanks


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 Post subject: Re: Hire question
PostPosted: Tue Dec 12, 2017 3:10 pm 
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Keep the kit in good order. I have hired stuff in the past and the kit has been well worn and nearly knackered. I hired a Kango that just did not work and they tried to lay it on me. Do not rip off on delivery and collection of larger kit.

DWD

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 Post subject: Re: Hire question
PostPosted: Tue Dec 12, 2017 3:22 pm 
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Thanks dewalt. Delivery seems to be a big issue (cost and punctuality) as well as quality of kit.

We're actually a slightly different as we are vet local suppliers so only the best make it on and by default their kit is well looked after. A lot of the big guys seem to make up the price we're transparent among other things.


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 Post subject: Re: Hire question
PostPosted: Tue Dec 12, 2017 5:04 pm 
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Convenience and availability have been my two issues on the (rare) occasions I've needed hire.

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 Post subject: Re: Hire question
PostPosted: Tue Dec 12, 2017 5:53 pm 
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we use a local independent fella for hire, repairs etc. decent and fair price. the one time he let me down was actually quite funny to be fair. i got a quote for a floor nailer. he asked when i needed it. said a weeks time pick it up the friday night. ok he said. rang up the friday morning said i wouldnt make it that day but i would pick it up saturday morning. ok he says not a problem. got there the saturday morning... here to pick up the flooring nailer mate.....

he couldnt even speak haha he had forgotten it and i had to go to the other side of darkest sunderland to his brothers shop to get the one from him :lol: :lol: :lol:


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 Post subject: Re: Hire question
PostPosted: Tue Dec 12, 2017 8:01 pm 
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I'm with DWD. For me the number one issue is the state of the equipment. I've lost times of the number of times some firms have supplied faulty/defective/dangerous equipment - and to name names the number one culprit in the past was Speedyhire, who to be fair have upped their game somewhat over the last couple of years. The second annoyance is collection - late collection, especially on a "tight" site where we lack storage or where delivery/collection slots are rigidly allocated (think in terms of retail fitouts) make punctuality an absolute must

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OK, I'm an "old school" chippie, so please don't ask me to do a bodge job - I didn't bring my horse today and in any case you don't seem to have a hitching rail!



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 Post subject: Re: Hire question
PostPosted: Wed Dec 13, 2017 11:59 am 
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Thanks for all the feedback guys.

You're backing up a lot of the assumptions we have.

We've not had any complaints from our customers about equipment because we only work with quality local guys that check their equipment properly. The small number of customers we have keep coming back which must be a good thing :huray:

J&K second point about collection, it's a big big point everyone tells us about. A lot of hire companies would rather you forgot about the equipment and over hire to make more £££. We ask for an offhire date at booking and the supplier will automatically pick up unless you offhire earlier or need to extend. This saves the customers £££ and admin ::b

When looking for a hire company do you compare prices or use the closest by distance or last company used?


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 Post subject: Re: Hire question
PostPosted: Wed Dec 13, 2017 1:08 pm 
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Not specifically to hire but I have had this experience.

On collection, phone in advance to say when your coming. not this "some time today" . In this day and age there is not an excuse not to make a quick call, or give the drivers number so you can liases with him. That way you can plan your day.

Other issues such not ripping customers off for the fluids in carpet cleaners etc and transparent pricing.


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 Post subject: Re: Hire question
PostPosted: Wed Dec 13, 2017 11:07 pm 
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Nikesh wrote:
When looking for a hire company do you compare prices or use the closest by distance or last company used?

The kinds of firms I work for tend to have contract deals with two or three national or regional hire firms, and maybe one local outfit. That means for scaffolding towers, for example, you always end up going to the same place as they deliver a particular type of tower that our guys are familiar with, whereas for mitre saws or table saws it tends to be more what we can get at short notice from the local depot. In other words it's often dictated by price and availability.

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OK, I'm an "old school" chippie, so please don't ask me to do a bodge job - I didn't bring my horse today and in any case you don't seem to have a hitching rail!



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 Post subject: Re: Hire question
PostPosted: Thu Dec 14, 2017 10:06 am 
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Job and Knock wrote:
The kinds of firms I work for tend to have contract deals with two or three national or regional hire firms, and maybe one local outfit. That means for scaffolding towers, for example, you always end up going to the same place as they deliver a particular type of tower that our guys are familiar with, whereas for mitre saws or table saws it tends to be more what we can get at short notice from the local depot. In other words it's often dictated by price and availability.


Yea it's a hard industry to crack. You must work on some pretty big jobs to have contract deals who then probably give rebates and volume discounts. Smaller contractors, like you say, won't be receiving this service level or price. Those are the guys we want to help atm.

All things being equal (which I know they aren't), would an online price comparison between the big 3-4 nationals and a local outfit be useful in selecting who to go with? The differences in price are HUGE!

It makes me :angryfire: that small contractors think they have to pay these prices mainly because they don't have the time to research the best suppliers.

We want to :boxing: with the nationals on price transparency and service levels


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 Post subject: Re: Hire question
PostPosted: Thu Dec 14, 2017 11:28 am 
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i think to be fair most business models rely on some paying way over the odds to help them to be competitive with the core business
in other words same price for all makes you uncompetitive all round :dunno:

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 Post subject: Re: Hire question
PostPosted: Fri Dec 15, 2017 9:39 am 
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Such a cynic :lol:


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 Post subject: Re: Hire question
PostPosted: Fri Dec 15, 2017 11:39 am 
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unfortunatly most business models rely on people paying over the odds for at least some things
banks supermarkets cable companies power suppliers insurance companies and many more
they all rely on apathy loyalty not checking and people assuming everything is at a competetive price not just the loss leaders :lol:

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 Post subject: Re: Hire question
PostPosted: Sat Dec 16, 2017 9:31 pm 
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Nikesh wrote:
You must work on some pretty big jobs to have contract deals who then probably give rebates and volume discounts. Smaller contractors, like you say, won't be receiving this service level or price.]/quote]
I have been working for a small/mediu,m-size contractor for a few years now. A lot of the projects are in the £2m to £20m range with our "chunk" being enough to interest the hire people - having towers on hire for 50 to 60 weeks on one job running for 2 years is tempting, surely, especially when the main contractor is setting minimum standards

Nikesh wrote:
All things being equal (which I know they aren't), would an online price comparison between the big 3-4 nationals and a local outfit be useful in selecting who to go with? The differences in price are HUGE!

To a contract manager, probably. I'm not that animal, though. I have enough on my plate runniong my small part of the world

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OK, I'm an "old school" chippie, so please don't ask me to do a bodge job - I didn't bring my horse today and in any case you don't seem to have a hitching rail!


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