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PostPosted: Sat Aug 16, 2014 10:04 am 
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I had a new front door fitted last week (see pics below).

Originally I was going to have a whole new frame fitted and door (I had seen you can buy them as a package), but when a carpenter with good online reviews came round to look at the door/frame he said there was no need for a new frame as it is a standard size and the new door would fit perfectly.

Brilliant I thought, save time and money and still get a good finish.

The carpenter (who is a sole trader) sourced the door and locks we wanted for a good price and we agreed on a £200 charge for a days labour.

I was out while the carpenter came to do the work (partners parents let him in), but he arrived on time and got started. At 2:45 he called to say he had finished, but would fit the weather/rain strip to the bottom of the door if I wanted

When I got home, it was quite obviously a few faults:

1) the door was badly fitted into the frame (lots of light/draft coming through).

2) the locks on the frame looked very untidy.

3) the key holes looked badly drilled and had not put key lock covers on.

4) the letter box is cut too large so the bolts are splitting through.

5) letter box not cut straight and had not been sanded smooth when he had left.

6) bolts on the inside of the door not fitted straight (hard to tell in the picture)

7) door furniture holes drilled too large so now we cannot counter sink bolts internally

8) weatherstrip not fitted despite asking for it to be fitted.


I sent an email to complain about these points (i'm not very good at complaining in general) and he came over the following day to sort out a few points.

1) he spaced out one of the hinges (see blue plastic thing), this helped on the lock side, but made the hinge side let light etc through

2) he moved the exterior trim to help stop light coming through on the lock side

When asked about how he was going to make the frame look better, he said I should just use filled and paint it - surely he should have highlighted this issue when he came round to have a look at the job and quote and I would have expected a new piece of timber to be put on if it had been required, rather than requiring me to "just fill it".

I since paid for the locks and hinges but not for the door or his labour. He is coming round again today to try and find a solution to fix - I certainly did not expect it to take 3+ visits to try and get a door right.

Should I pay up or insist a better job gets done? Should I get a new door and frame?


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PostPosted: Sat Aug 16, 2014 10:11 am 
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My goodness!! I would never pay him for a job that bad. Its appalling. At minimum id tell him to come and remove the door and furniture and replace it with a new one for a professional to fit!!

I cant understand what he has used to drill the key hole. I think the 'drill and wiggle' method!



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PostPosted: Sat Aug 16, 2014 10:16 am 
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I was thinking about doing a new front door myself and I'm only a novice and I would be ashamed if I produced that work. Ask him if "he would be happy if he fitted that in his own house".



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PostPosted: Sat Aug 16, 2014 10:21 am 
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A sham to call himself a carpenter.


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PostPosted: Sat Aug 16, 2014 10:39 am 
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He just came round again to try and justify his work to my partner. He seemed quite happy with it and believed all the points were "fine".

He also took some pics ... I think as I had sent pics in my complaint emails he is worried I am going to put bad reviews online about him. I'm not interested in ruining someones career, but equally I do not want to be paying for second rate work or wasting my time with multiple visits.

So if I do not pay him for the labour or door, who will he report me to and what will happen? He had suggested he would call the police, although I guess this would be a civil matter so I'm not sure what they would do.

I should add, in fairness, in the last picture "door - 1", he has adjusted the exterior frame trim (5 screws) to move it inline with the door which helps with the exterior visual aspect - he only did this after been asked to do it when he revisited the day after originally "finishing" the work.


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PostPosted: Sat Aug 16, 2014 10:49 am 
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:welcomeuhm: First all those sites such as check a trade/ rated people..take the reviews with a pinch of salt, get a personal recommendation if you can.

2nd, regarding witholding payment, the Police won't be interested, his only recourse would be to claim against you through the small claims court. Even if he does go that route he'd never win given the standard of work.

All tradesmen have a duty to carry out works with reasonable skill and care. Clearly this has not been the case.

http://www.legislation.gov.uk/ukpga/1982/29/part/II

http://www.adviceguide.org.uk/wales/con ... _badly.htm

http://www.adviceguide.org.uk/wales/con ... _badly.htm

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PostPosted: Sat Aug 16, 2014 10:54 am 
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he could have at least sharpened the bread knife he used to cut the letter box opening :dunno:
and why use a cold chisel in a sds drill to make a hole for the key :dunno:

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PostPosted: Sat Aug 16, 2014 12:06 pm 
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It's brutal,how much did he charge and was he the cheapest of the quotes?
I always cut out my letter plates with a router as well.


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PostPosted: Sat Aug 16, 2014 12:12 pm 
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hi did he say he was a carpenter or was in the carpenters this is a important point

as a elderly singer this is a a lousy job :boxing:

if he meant he was a carpenter then i can only say my god this is rough

sorry but i would get him to replace it is is shocking he has ruined a good door

his guide dog must have gotten in the way while cutting that letter box out :roll: :roll:

but at least its the right way up :huray: :huray:

all the best ghostrider


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PostPosted: Sat Aug 16, 2014 4:14 pm 
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That is awful. I would refuse to pay and get someone else to replace it. Take plenty of pictures and let him go to court if he wants.


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PostPosted: Sat Aug 16, 2014 5:10 pm 
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In your first paragraph...... He said, no need for a new frame as the door will fit perfectly.

It doesn't, it wasn't a carpenter that fitted it, don't pay for it.

Use a qualified chippy next time, steer clear of the likes of MB etc, you think your getting a bargain, your not.


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PostPosted: Sat Aug 16, 2014 6:22 pm 
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It's got character :lol:

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PostPosted: Sat Aug 16, 2014 7:55 pm 
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feck it i had some good photos for rogues gallery but I'll have to wait.

what was going on with the letterbox? i hate doors i tried one once it turned me off forever, but how can someone not get a square hole??
he's never had any training, cant have . that smacks to me of working it out as he goes along, no eye for how it should look, just functional, door opens, door locks = good jobski!


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PostPosted: Sat Aug 16, 2014 8:04 pm 
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cotswold builders wrote:
In your first paragraph...... He said, no need for a new frame as the door will fit perfectly.

It doesn't, it wasn't a carpenter that fitted it, don't pay for it.

Use a qualified chippy next time, steer clear of the likes of MB etc, you think your getting a bargain, your not.


and it shows how when one of them does a bad job the customer is reluctant to post a bad rating

in the OP 's case he says its because he wouldnt want to ruin someones career, but there must be many times the customer wont post a bad review as he'd rather a quiet life rather than have a confrontation.
. those sites are flourishing , taking business away from decent tradesmen and not good at all for the customer as they are forced to choose from the best of a bad lot.. but i hate to say it i can see them getting bigger, in london I would hazzard half or more of builders are chosen/found using RP/my builder. How to change it i dont know.


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PostPosted: Sat Aug 16, 2014 8:34 pm 
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Surely all the tradesmen associated with the likes of mb are bad? I'm not a member of any btw. I just can't see that every bodgit levitates to them. Most like to stay under the radar don't they?

Is it just a general but scewed vibe that's coming through as when a job goes pair shaped and it's found the offenders where from checkatrade etc that all the others (none members) are keen to shout loud about it.

In my experience, once a certain reputation has been built up I.e. A high positive feedback, we're keen to keep it like that as it's easier to win jobs...We all like a nice list of positive testimonials..

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