DIY Forum

DIY Forum/Home improvement advice

 

 

A-Z CONTENTS | ARCADE | DISCLAIMER | DIRECTORY | DIY VIDEO | HOME | SAFETY FIRST | FORUM RULES

It is currently Thu May 24, 2012 1:27 am
Visit Buck and Hickman


Time zone: Europe/London [ DST ]




 

Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 18 posts ]  Go to page Previous  1, 2
Author Message
 Post subject:
PostPosted: Sun Mar 08, 2009 6:40 am 
Offline
Newly registered Member

Joined: Wed Jan 28, 2009 11:30 am
Posts: 44
Has thanked: 0 times
Been thanked: 0 times
scot-canuck wrote:
depends on your ISP, a lot of the LLU (Local Loop Unbundled - means that your net connection is connected to your providers equipment in the exchange rather than to BTs gear and then to your ISP further up the line)ISPs (sky, Be* etc ) dont throttle connections unless your REALLY taking the mick (sky dont at all now as they have enough bandwidth to handle their network usage)

My opinion on UK ISPs

Tiscali are dreadful and I'm glad they are going / gone bust

BT are a bunch of nasty spies and have useless tech support somewhere in SE Asia (unless you use their overpriced business broadband where you get to speak to some moron in Newcastle/Dundee/Insert other former industrial heartland with high unemployment) Google "Phorm" for more information

AOL : again overpriced and crappy

Talk talk : they are cheap...no other redeeming features

Sky: Trying to improve, Level 1 tech support almost can do their job and their equipment usually now just works, speeds good and on LLU CHEAP

UKOnline (owned by SKY but diff purpose) : relatively expensive compared to other LLU services but decent tech support, only get hassle if you massively impinge on other users connection speeds, I hammer my connection periodically and thus far have no letters.

Be* /O2 : Have no experience with as they have yet to enable my exchange despite marking it for an upgrade, speeds again good and prices fair (especially on O2 if you have an O2 mobile :-) )

Entanet: sell their service via resellers, speed good, Enta tech support great (business quality tech support, polite, knowledgeable and very helpful)

Really you get what you pay for, I pay around £25 a month, but for that I get Service Level Agreement if there is an outage beyond a certain time, 24/7 tech support and lower contention (share space with less people)

Connection speeds can be improved a lot by using better quality cabling for extension wiring.

Server speeds are becoming less and less of an issue, a few minority sites (I.E. local newspapers) are still speed limited, but CNN, BBC, Msoft, Canonical, Redhat, Apple, Cnet, 1and1 and many other sites have very fast internet connectivity with a lot of redundancy. Also the fibre links between britain and the US have been improved a lot in recent years, speeds are pretty consistent between UK and american sites I have found during testing.

Though Britain on the whole has it easy compared to North America, a lot of places there struggle to get dial up due to massively long lines (one place I was had a line length of over 20Km as the exchange was in the nearest town (about 20km away) Therefore no hope of ADSL / Cable and barely got 33.6Kbps on dialup; less if the weather was bad )

I happen to work in Newcastle for BT mate, id appreciate it if ya kept opinions like that to yaself, dont tar us all with the same brush, were not all bad, you also make it sound like we live in a slum or summit, get a grip, the team i work with arent morons at all. I cant comment on the business broadband team though, but ive had dealings with them and they have always been in Dundee.

On another note, i can vouch for Be broadband. Been with them since April and they are spot on, the speeds are fine, ive never been throttled even though im a heavy downloader. Ive also found that customer service is great, there is no need to ring them as you can raise your own trouble ticket on line and you only close it when you are happy with the outcome, the response time is good for that aswell.
You can also set your own speed profile on your line now depending on how you use your connection, so there are settings for gamers or stability etc, this can be done from your member page, it just changes settings like your DSLAM SNR and interleaving but it happens immediately. :)


Top
 Profile  
 
 Post subject:
PostPosted: Sun Mar 08, 2009 11:09 am 
Offline
Senior Member

Joined: Sat Dec 20, 2008 1:29 am
Posts: 1083
Has thanked: 21 times
Been thanked: 27 times
raffaz: I apologise,I wasnt talking about BT generally, everyone at BT itself I have spoken to is GREAT :thumbright: :thumbright:

What I was talking about is the company that runs their Business Broadband call centres (or at least did till recently...begins with an S...I just forget what they are called. (oh yeah S*tel starred to protect the guilty :wink: )

:wink: I spend a lot of time in Dundee so it was more a tongue in cheek comment about potential reasonings for siting call centres there....I think they reckoned the higher unemployment in Dundee meant they could pay people less than in the South East.

I used to work with that company in the Dundee centre on other campaigns in the past, a good few skilled people got the boot as they asked for things they were entitled to like "breaks", "sick pay" etc.

Instead they kept on and promoted anyone who was a pal of HR, didnt ask questions and who kept themselves in the dark about things like Phorm. I was basically offered a job until I asked "had many calls about Phorm trials?" interview tone changed and I got a letter in the mail claiming I lacked the skills to do tech support....despite having worked in a call centre environment before and being an IT technician by trade (work was a little sparse so was looking for fill in work at the time) :scratch:

But yeah to summarise, no offence intended, meant to be tongue in cheek s*tel suck (least in Dundee anyway), BT themselves have good polite staff :thumbright:
Sorry for an offence caused wasnt aimed at BTs own workers, just their call centre outsourcer.


Top
 Profile  
 
You may not be able to see the full post including pictures unless you register or log in

 Post subject:
PostPosted: Sun Mar 08, 2009 12:15 pm 
Offline
Newly registered Member

Joined: Wed Jan 28, 2009 11:30 am
Posts: 44
Has thanked: 0 times
Been thanked: 0 times
No probs mate :thumbright:


Top
 Profile  
 
You may not be able to see the full post including pictures unless you register or log in

Display posts from previous:  Sort by  
Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 18 posts ]  Go to page Previous  1, 2


Similar topics
   

Time zone: Europe/London [ DST ]


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  


News News Site map Site map SitemapIndex SitemapIndex RSS Feed RSS Feed Channel list Channel list
ultimatehandyman privacy policy

Contact

 

Powered by phpBB® Forum Software © phpBB Group

phpBB SEO

 

Diy forum - Decking - plastering - Plumbing - DIY - Tiling