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PostPosted: Wed Oct 29, 2014 9:31 am 
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Hi,

This is exactly the opposite of money saving. Bron and I have been with NTL then Virgin Media since the cable was installed along our street about 25 years ago and we have always been pleased with the service. However this company keeps coming up with new ways to get their hands deeper into our pockets; at first we lost lots of TV channels ( examples TLC The learning channel and CMT Country music television) because the channels we liked to watch became split up into groups forcing us to pay for a number of groups should we wish to retain the channels; we declined.

About a year ago Virgin Media decided to offload it's internet security which has been replaced by "F-Secure" this has been free until now when we receive a demand for £25 in order to maintain Internet security. Not a huge amount of money for online safety but I can't help feeling we are being ripped off? Virgin are unable to raise prices normally because of fierce competition so it appears they are now doing it through the back door; not bad really given the millions of Virgin customers now having to pay an extra £25 per year on top of the standard charges.

We can afford this and shouldn't really complain given the amount of time I spend using the computer and the many movies we download through YouTube to watch on our TV but a sudden £25 hike in a bill won't be a small amount for many who are much worse off than us? No doubt £25 for a year then another price hike the following year etc?

We certainly don't want to compromise our online security in any way but just another rip off?

Kind regards, Col.

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PostPosted: Wed Oct 29, 2014 10:02 am 
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And thats a special offer for 1 year only :wtf: £100 quid next year :dunno:

I be needing to do some seriously dodgy stuff to pay that sort of money. films from Germany for etc

Don't know what you download etc, but I use microsoft security essentials, which is free, then run malware bytes and CCleaner every so often.


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PostPosted: Wed Oct 29, 2014 11:32 am 
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There are many FREE software protection package available online - there is no need for you to pay for the services on offer. It's essentially a 'scam' - praying on those who are technically vulnerable (knowledge-wise).

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PostPosted: Wed Oct 29, 2014 11:56 am 
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Hi,

Thanks for your reply thescruf. We don't bother with normal TV at all but enjoy downloading a good selection of old TV series and movies via YouTube; we are currently watching original series of Robin Hood and Beauty and The Beast. As to movies these range from romance to old WW2 a lot in B&W. It's amazing what is available and of course I can watch lots of "how to" videos. Many modern movies are simply a waste of time and lots of these are of very poor picture quality; I'm no prude but endless swearing and violence we don't consider decent viewing.

I'm not complaining in any way regarding the basic Virgin Media cable service because it's been excellent and we were upgraded free of charge a while ago to 50Mb so downloading movies and videos is mostly free of buffering with unlimited downloads. I'm not into any dodgy downloads and take care regarding what I click on in order to avoid viruses but this new charge for security by Virgin seems grossly excessive considering there are free security programs available? F-Secure is even more costly at the link below so for the next year we can have F-Secure for £25 as Virgin customers.

http://campaigns.f-secure.com/en_UK/sem/safe/ls/index.html?ecid=5444&pcid=5444&mckv=s3UShaUxR_dc|pcrid|62528549287|pkw|free%20internet%20security|pmt|e&mid=3UShaUxR&gclid=CNPwjdXk0cECFQQFwwodg4UANQ

You mention Microsoft essentials; is this reliable and is it constantly upgraded to reject new attacks? I take online security seriously and although I'm far from happy with this new charge don't want to compromise security in any way because it's now an evil world we live in.

After many years as loyal customers this has put us off Virgin Media and we'll have a look around what is now on offer?

Kind regards, Col.

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PostPosted: Wed Oct 29, 2014 12:07 pm 
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I've been on-line since 1988 - remember dial-up? ::b

Never paid for any sort of protection yet, always used freebies, and never had a virus or a trojan (or any other problems from outside influences).

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PostPosted: Wed Oct 29, 2014 12:24 pm 
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Yes, when I was having look around inside Ajay's computer last night I can vouch for that :lol:

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PostPosted: Wed Oct 29, 2014 1:41 pm 
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I've not had any virus since I installed MSE, malwarebytes occasionally picks up a PUP nearly always after Skype.

I'm with Virgin and refused their online security thinking it was mostly for kids protection and don't have any of them at home any more, must admit I also thought it was free.

Emails sometimes are suspect but have learnt to ID them and trash them without opening, in mho common sense wins every time.

For what it's worth I've always had a little niggle in the back of the head that anti-virus actually write most of them in the first place.


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PostPosted: Wed Oct 29, 2014 3:13 pm 
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Hi,

Many thanks ayjay; DWD and thescruff. Yes I remember 1p per minute dial-up ayjay; sounds cheap but was a quick way to run up a nice bill and of course everything at snails pace? My first computer cost £1,000 and had £100 discount for cash making it £900; PC World almost drove us out of the store by trying to force us into accepting extended warranty costing around £250; even the manager tried it on until I said OK lets cancel the sale if you are insisting we purchase unwanted warranty at a rip off price? This was for a top of the range Compaq with a whopping 8gig hard drive; how things have changed.

Yes Virgin online security was free thescruff or it was until now. Years ago I was on 1Mb and one day I saw a pop up saying my antivirus was out of action? This was strange because it was free but when I checked it had been deleted without any warning whatsoever and the only way to retrieve it was yes to spend more money and I think I had to accept a paid for upgrade to 2Mb then the anti-virus was free (?) once again. I'm finding it increasingly difficult to trust Virgin because of these little stunts they pull just to rack up the bill?

Trust and goodwill are now things of the past when it comes to dealing with companies it's a case of constantly being on guard; I no longer buy petrol From Morrison's (£1,500 per year) and am spending less in their store because of the latest loyalty card gimmick; who I wonder is going to be next? By seeking my online security elsewhere even if it is free Virgin have ripped me off because their security was part of the package and I'm sure our bill will not be reduced now they are no longer supplying the online security? I'll remember this Virgin Media because I don't like the way you are treating us. :angryfire: I'll have a look now for another supplier and it could cost Virgin Media around £500 per year to lose us; great way to look after loyal customers who have been with you 25 years?


Kind regards, Col.

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PostPosted: Wed Oct 29, 2014 3:23 pm 
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ayjay wrote:

never had a virus or a trojan (or any other problems from outside influences).


Apart from DW searching my PC for porn last night. :shock:

If you found any, let me know where my son's hidden it DW. :lol:

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PostPosted: Wed Oct 29, 2014 3:31 pm 
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Unfortunately I don't believe anyone can touch Virgin for broadband, so I'm willing to learn as never had/used anyone else.

100g broadband, landline and mobile all unlimited use.

In your shoes I'd be on the phone bending a few ears, they may be trying it on, bit like insurance, every year it goes up, so you phone them and they knock some off :lol:


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PostPosted: Wed Oct 29, 2014 3:33 pm 
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ayjay wrote:
ayjay wrote:

never had a virus or a trojan (or any other problems from outside influences).


Apart from DW searching my PC for porn last night. :shock:

If you found any, let me know where my son's hidden it DW. :lol:



Think DWD was thinking tool porn ayjay :lol: :lol: :sad:


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PostPosted: Wed Oct 29, 2014 4:55 pm 
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Hi,

Thanks for your suggestion thescruff regarding contacting Virgin but I'm sick of these dips into our pockets so goodbye F-Secure you are history; I've just deleted you and am now running Microsoft which is not only totally free but covers up to ten computers for small businesses or unlimited computers for home users. I ran Microsoft security for years until Virgin kicked in with free security? I'm pretty sure at the moment you could be right about Virgin being about the best broadband and up to this demand for F-Secure Bron and I have been happy with Virgin but I'll not forget this because loyalty works both ways?

If I phoned Virgin and expressed my feelings regarding F-Secure its possible a price reduction would result but why bother because I would be on the same merry-go-round every year in future?

Out of interest it was dead easy to uninstall F-Secure then install Microsoft Security Essentials. Thanks everyone.

Kind regards, Col.

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PostPosted: Wed Oct 29, 2014 5:11 pm 
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Col, the abuse by businesses of 'loyal' customers extends across many leels as I'm sure you know. Car insurance is a particular gripe of mine and even every-day businesses offering 'new' customers a start-up dela bugs me as the 'loyal' customer usually ends up paying for it.

I had a go at BT over our internet bills and they reduced our monthly payments form £25-ish to £15-ish without batting an eyelid, something they could have done for our 'loyalty' many months previously but instead they feel they can take the p1ss until WE get upset and do something about it.

So many businesses just don't deserve loyalty any more.

:roll:

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PostPosted: Wed Oct 29, 2014 7:53 pm 
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Hi,

Very true kellys_eye; long standing customers of many years are being taken for granted and it's insulting to them to see new customers be given a carrot to draw them in? I'm just sick and tired of "special deals; promotions; bogof; penny sales; buy one get one half price; today's special offer; sale; never pay full price for petrol again; spend £240 over the next six visits and get £25 back to spend in store; savings stamps; stamps for schools etc etc" what makes it worse is that the shop floor staff are brainwashed into pushing all these to customers who usually go into a store to buy single items at a fair price without lots of hassle. Bron and bought paint today at the local Dulux Centre "have you got a nectar card?" it's becoming impossible to visit a store without being asked if we have a loyalty card. It's a relief to visit Aldi and Home Bargains and just hand over the cash at the checkouts. Perhaps someday the overpaid top office faceless wonders in many of the supermarkets might notice Aldi are doing very well thank you without gimmicks?

Bron and I have been regular visitors to "The Range" stores mostly in Barnsley and Sheffield but also occasionally at Halifax; a few days ago we visited The Range in Barnsley and it was a nightmare; we couldn't talk to each other due to very loud songs being played and the PA system was constantly being used; as we left the store the security alarm stopped us dead until we had been cleared then a guy was handing out leaflets. Back home I sent an email complaint to head office saying we had been driven out of their Barnsley store because it was simply much too unpleasant to shop there. The Range head office are taking action and it will be interesting to learn if anything has been done on our next visit which I hope isn't our last because we like The Range if it's quiet.

If I don't like something I'll now complain rather than keep quiet. I might be another moaning shopper but if enough stand up and complain perhaps things might change? I'm fighting back.

I'm now back to where I was this morning with free online security but now from a different supplier at least it's generated a bit of interest and not done Virgin Media any good.

Kind regards, Col.

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PostPosted: Wed Oct 29, 2014 8:11 pm 
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I think I might move this thread to the grumpy corner :lol:

All together now - 'I don't believe it!!'

Always wonder what happened to Victor M :wink:

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