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PostPosted: Wed Oct 16, 2013 8:24 pm 
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BT are currently charging me £25.50/month for my broadband connection plus the usual £15.40/month for line rental. Now I've just read that TalkTalk are offering broadband for £30 a YEAR (plus line rental of course).

Does anyone have active experience of TalkTalk? Are they one to be avoided or value-for-money? Either way I'm being shafted by BT so a move is on the cards so any recommendations will be followed up.

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PostPosted: Wed Oct 16, 2013 8:34 pm 
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i am with talk talk
i pay £120 a year line rental[in advance]
£18.50 a month for all calls free including 0845[£15.50] and [£3]100 calls to mobiles another £2 would increase this to 1000 mins
i get 15.6meg broadband
so to sum up
line rental £10 a month
phone and broadband £15.50
100 mins to mobiles £3[optional]
or 1000 mins for £5[optional]

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PostPosted: Wed Oct 16, 2013 8:45 pm 
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Talk Talk are not one of the more popular ISPs in terms of customer satisfaction/reliability/customer service etc..

You can check out stuff and make comparisons here (click on compare broadband in the LH column) :-

Just FYI, I'm with IDNet. :-)

http://www.thinkbroadband.com/isp/compa ... it=Compare

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PostPosted: Wed Oct 16, 2013 8:45 pm 
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I was with talktalk for years and its not bad as long as you don't have a problem, when you do, expect to be in a phone queue to India for 30mins then them asking if you have tried switching on and off. Absolute stereotypical outsourced customer services. On average I had a problem maybe once every 8 months. So not bad.

My original deal was Broadband for free as long as I had an anytime call plan. This worked great at the time as would use the home phone quote a lot because of poor mobile signal. However over the years the costs started to rise and we no longer used the home phone (as hot voda sure signal in the house mow) so didnt need the call plan anymore. In the end talktalk no longer offered value for money, even if the broadband was 'free'.

So went to Plusnet instead who gave the highest spec package at the cheapest price. Far cheaper than BT, which is stupid because BT own plusnet. And no more Indian call centres.

So talktalk is ok as I was with them for nearly 10 years but I think plusnet is the way to go.

Also be careful with Talktalk as they take your phone number and put it on their hardware, which means should you wish to leave you have limited options on who you can move to. From a BT line you can move to anyone, from a talktalk line those options are reduced ;)

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PostPosted: Wed Oct 16, 2013 8:47 pm 
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Damn iPhone predictive text

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PostPosted: Wed Oct 16, 2013 9:13 pm 
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hmmmm - some interesting comments there, thanks.

Line rental yearly but "up-front" (a downer)
TalkTalk not being the best (but not the worst)
Problems (possible) with leaving TT and changing to someone else later...
Plusnet sounding attractive.....

hmmmmmm

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PostPosted: Wed Oct 16, 2013 9:38 pm 
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you don't have to pay line rental yearly upfront, just most give a discount if you do ;)

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PostPosted: Wed Oct 16, 2013 9:57 pm 
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kellys_eye wrote:
hmmmm - some interesting comments there, thanks.

Line rental yearly but "up-front" (a downer)
TalkTalk not being the best (but not the worst)
Problems (possible) with leaving TT and changing to someone else later...
Plusnet sounding attractive.....

hmmmmmm


pay it monthly and still get a small discount somthing like 14.50 a month rather than £10 a no brainer if someone offered 40% interest on your saving tax free would you take it :lol: :lol:

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PostPosted: Wed Oct 16, 2013 11:32 pm 
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Talk Talk, do actually use the same phone line that BT use. They are allowed to take over the BT line, but if there's any problems with the line, they'll send BT in to sort it out (but you , might have to pay for the privilege) I moved to Sky for everything (phone, BB and TV) a few months ago, but we have the BT fibre optic service round here now) Supposed to get 40Mb service, but only get around 25-28Mb. I was with Virgin Media for years, but they don't look after existing customers very well. When I was with them I had the 30Mb service and almost always the speed was around 30Mb. Upload speed with VM was a pathetic 1.5Mb (hardly ever changed) Upload speed with Sky is an astonishing 8Mb-10Mb (email attachments go,, just like that, no matter how big they are). Only downside with Sky is the bloody weather. Rain causes the sky dish to lose the satellite signal. :cb
When I told Virgin I was leaving, they offered to match Sky, so I told them what Sky was offering for my £66 a month (first 6 months are half price though) VM offered me a package for the same price, until I asked "Does this include the first 6 months at half price?" Their answer was "Oh no sir, we cannot offer existing customers any discounts on their packages."
Strange that almost every month I was getting the junk mail offers through the letterbocks , telling me VM were offering "New" customers 9 months at half price on an 18 month contract. Apparently when my year with Sky is up, they will offer me another contract with the same half price offer I signed up for, if I tell them I'm thinking of going back to VM. They'll bend over backwards to keep customers, unlike VM who do sweet FA for existing customers. :wink: :wink:


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PostPosted: Wed Oct 16, 2013 11:54 pm 
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joinerjohn wrote:
Rain causes the sky dish to lose the satellite signal. :cb


Have your dish alignment checked - it sounds like it's out 'just a fraction' (possibly the rotation of the LNB is wrong?) - even up here in Oban(ish) the heaviest rain doesn't stop our signal and I only have the usual Sky dish (80cm?) although we did suffer problems before I did a proper alignment.

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PostPosted: Thu Oct 17, 2013 12:10 am 
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joinerjohn wrote:
Talk Talk, do actually use the same phone line that BT use. They are allowed to take over the BT line, but if there's any problems with the line, they'll send BT in to sort it out (but you , might have to pay for the privilege)


Not strictly true John. Yes anybody can take a line from BT but not everybody can take an unbundled number (LLU)

How I understand it is that BT own all the cables which companies rent from them. However some companies install their own hardware and software in the local exchanges. In effect they have unbundled your line from BT's infastructure. This causes problems when you want to move, all companies can take a line from BT but some cannot take an unbundled number from a third party unless they have an agreement in place, you have to go back to BT and then out again if you want to move say SKY. I know this as I tried to move a couple of times during my 10 years with TalkTalk and a lot of companies said they couldn't take the line and I would have to have a new number. I was only really looking to move for a cheaper deal but everytime I just used it to beat TalkTalk with a stick until they gave me a decent new deal.

One of the reasons I was able to move from TT to Plusnet is because Plusnet is part of the BT group. Which was handy as they had the best deal.

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PostPosted: Thu Oct 17, 2013 12:13 am 
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My speeds are fairly consistent with plusnet 15-19 up and 58-69 down

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PostPosted: Thu Oct 17, 2013 1:00 pm 
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Chuffin' 'eck CR :shock: I'm LUCKY to get 4Mb down and 0.25Mb up at ANY time!

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PostPosted: Thu Oct 17, 2013 5:22 pm 
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Generally speaking Talk Talk are ok..
as someone else pointed out it is only when there is a problem that there is a problem...
and that problem is a language barrier...

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PostPosted: Thu Oct 17, 2013 5:43 pm 
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wine~o wrote:
Generally speaking Talk Talk are ok..
as someone else pointed out it is only when there is a problem that there is a problem...
and that problem is a language barrier...

yes i will fully agree
very very few problems most sorted easily but some :shock:

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