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 Post subject: BT telephone wiring help
PostPosted: Mon Jan 09, 2012 10:48 pm 
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Hi. I'm having trouble with my BT telephone line, and think I've just made it worse! I live in quite an old house, and the telephone line seems to come into the house via a small white matchbox sized box near the front door:

dead image removed by admin

Yes, it's in quite a state I know - but it has worked up until recently.

This then goes into a BT telephone socket. From what I've read online, I can't tell if this is a master socket or not. This is the back of it when I removed it:

dead image removed by admin

The problems I've been having are very loud hissing down the telephone line. And my broadband had started going very very slow (I presume due to packets being dropped due to the poor phone line). I removed the front of the socket in the above picture, and as soon as I did, I now cannot get a dial tone at all.

There are other wires other than those two blue wires from the picture (A and B wires I believe?). The other wires went off to an extension socket which also is no longer working. To be honest, the whole thing looks very dodgy - but either way, it has worked fine up until recently.

Are there any further diagnostics I can do before resorting to calling out a BT engineer? Apparently it'll be a couple of hundred if I do that :/

Thanks for any advice with this,

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PostPosted: Mon Jan 09, 2012 11:16 pm 
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that is the master socket, only bt are allowed to do work on it, so you'll have to call them out if you have a problem.
dont tell them youve touched it, if you call them out and they find a fault from the box to the exchange they are responsible for it but if the faults internally ie somewhere between the master socket and your phone sockets i think youll have to pay.

PostPosted: Tue Jan 10, 2012 12:07 am 
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BT are responsible for the incoming cable including the master socket,when i called them out a couple of years ago the fault was with the extention wire from the master socket,the engineer said i would be charged but i wasnt as i argued that the extention was fitted by BT when they installed the phone line
I think you will find BT will replace that socket with the newer type that has a test socket built in,that way you can determine if its the line or your equipment

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